Returns & Exchanges

We really hope that you are fully satisfied with your purchase, however if for any reason you wish to return an item, please contact us for a PRF (Product Return Form). This is form is required for all returns and contains the return address.

Items can be returned under the following conditions:

• 14 day cooling off period •
• Item received damaged or faulty •
• Item Exchanges •

* Important: When returning an item, all Items must be carefully packed and returned unused and in a resalable condition with original packing still intact. This also includes any promotional items included in the purchase. Unfortunately we are unable to accept returns on certain Special Order Items. If you are unsure please contact us.

A refund for the price of the goods will be issued upon receipt and inspection of the items. This excludes any import duties / taxes or shipping costs that may have applied when placing your order.

14 DAY COOLING OFF PERIOD:
 

During this period you may simply decide to cancel and return your order (either in full or partial) for a refund. The cooling off period lasts for 14 days from when you receive the item and any item not returned within 14 days can not be returned under the cooling off period.

*Important: Please note that under the cooling off period, items must be carefully packed and returned unused in original packaging still intact. Once the items have been returned and fully inspected, a refund can be authorised providing the items and packaging are fit for resale.

NOTE: A refund for the price of the goods (less all shipping costs) will be issued within 7 days from when the items have been returned. Unfortunately Returns can not be accepted on certain Special Order Items.

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DAMAGED OR FAULTY GOODS:

 We take great care to ensure that your items are packed carefully to arrive in perfect original condition, however in the unlikely event that your items arrive damaged or with a fault, please contact us straight away.

*Important: Please note, this does not include damage or faults caused by misuse of the item or failure to follow correct operating instructions.

In the event that you have received your items damaged or with a fault, we will endeavour to repair or replace the items for you. If this is not possible or the items are no longer available then a full refund will be offered.

Important: If an item is returned due to a potential fault with the equipment, these need to be returned at the expense of the customer. However if the fault is confirmed then the shipping costs for returning the item will also be refunded.
If however an item which was returned due to a fault is tested servicable and the cause of the fault was deemed to be the incorrect use or installation of the equipment, then a refund for the return shipping can not be provided.
 

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ITEM EXCHANGES: 

We do not currently offer direct exchanges for items purchased online, however if you would like to exchange an item for something different, we recommend placing a new order for these items and returning the original item within the 14 day cooling off period for a full refund.